One frustrating thing that all manufacturers have to deal with eventually is shipping troubles. Getting your products and supplies from one place to another can be a major hurdle if you and your customers aren’t on the same page. That in mind, we created this guide for Avtron’s customers, taking into account some of our most frequently asked questions.
It is very important to make sure that Avtron’s information is correct on any shipping documents you’re using. One of the best things you can do to ensure a simple and effective shipment is including our proper company name, address, phone, and fax number on your documentation. This makes sure that your package gets to us, it’s delivered to the right person, and no revisions will need to be made on paperwork down the road. In case you need it, that information is listed below.
Avtron Aerospace Inc.
7900 E. Pleasant Valley Road, Independence, Ohio 44131
Fax Number: 216-750-5107
One of the most important things to know when shipping repair orders to Avtron from outside the USA is that you will need to fill out and include a Declaration for Free Entry of Returned American Products form. Our correct HS Code to go on this form is 9801.10. Without this form, there could be some headaches from US Customs when trying to get your repairs to or from Avtron. It’s important to note that if there are fees incurred due to paperwork not being completed, or provided when products are sent to us, we forward those charges back to the customer.
As always, we’re here to help. If you’re ever unsure about how to fill out this documentation, we’re happy to review and advise at RMA@AvtronAero.com.
If you’re sending us a repair order, it’s helpful to take out an RMA number in advance. You can do this on our RMA page here. This not only helps us but also gives us information about you and your request before your packages arrive to Avtron . Our online RMA system will notify us that you’ve made a request, assign you a case number for your reference, and will send you automated emails along the way as we make progress on your repair. This RMA number will even be included on your packaging for simple identification when your materials come back to you.
Make sure to bring it up to us if your order will involve a different billing and shipping location. A common example that we see is when our customers would like an order drop-shipped for them – ie sending orders directly to their customers for them. It’s important that this is clear up front to eliminate issues down the road.
Have any tips on how we can improve our processes? What works well for your customers? Let us know in the comments below or on Twitter @AvtronAerospace.